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Posts Tagged ‘commerce’

The secret life of your personal data

January 13th, 2012
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Maria Popova at Brain Pickings wrote about this great 3 minute video by Michael Rigley, a graphic design student. Rigley says about his video:

Information technology has become a ubiquitous presence. By visualizing the processes that underlie our interactions with this technology we can trace what happens to the information we feed into the network.

In fact, the level of surveillance is profound, and the lack of transparency and personal control is not about inspiring “consumer” trust. Powerful entities have long deciding what information is appropriate for the masses. We may not notice that when we search for “java,” we tend to get more of what we were looking for last: the beverage, the programming language, or the island.

Coaching moment: Some people say “yeah, so what?” Some are concerned that this is a violation of our privacy, or our self-determination. Other people say it’s good that people are helping us sort through what we need, making the world more convenient for us. Are these assumptions fair? Appropriate? Safe? What do they prevent? Do you care? Why or why not?

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What They Know

June 4th, 2010
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looking through a lens (at a suspicious expression on girl's face)The information sharing industry is pretty opaque to most people. We have no idea what “they” know about us. Moreover, it can be infuriating when certain companies make assumptions about us that are clearly erroneous. It can be absolutely unnerving when total strangers strike a little too close to the bone.

It’s instructive to find out what they know! Several years ago (2006), my friends at Privacy Rights Clearinghouse wrote a post called For the New Year, Resolve to Check Yourself Out that will help you do this. Their list of resources will help you understand who you are from the perspectives of your:

  • Credit history
  • Medical Information
  • Bank account history
  • Insurance claims
  • Public records
  • Search engines

I’d add one point to their last bullet. If you have an account on Google, you can now go into your Google Account Settings (look for the link in the upper right corner to Settings). Under Personal Settings, look for Dashboard: View Data Stored with this Account. It’s a view of what Google knows about you.

Coaching moment: It can be both overwhelming and empowering to know this much about your world. Fortunately, the overwhelming feeling can be countered by putting the story together and taking control of the problems. You’re creating a story, a narrative of who you are. Fix your problems if you can. Imagine a world in which you controlled your own information and others came to you for it. That world might be highly customizable in ways that were unique to you. What would that look and feel like?

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Working toward Personalized Commerce

December 13th, 2008
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The Office of the Privacy Commissioner of Canada made this outstanding video called Privacy and Social Networks. It’s important to understand, as this video shows, that this harvesting of personal data is going on all the time.

Coaching moment: There are two sides to this problem. On one side are the account holders of these social networking sites. They are busy disclosing their interests, connections, and lives. These account holders may not realize that they are being mapped and sold out to the extent that they are. Perhaps they think it’s ok.

On the other side are the businesses that run these sites. They have Terms of Service (TOS) contracts that account holders agree to, whether they read the terms or not. The businesses engage in harvesting and selling practices that benefit their bottom line. (Would you expect anything less? They are businesses, and this is one way that it’s done.) The problem is that the buying and selling of account holder data is not transparent to the account holders.

If this makes you feel uneasy (and I think it should), think about how you’d change this model. An underlying assumption of the whole user data exchange is that companies want to sell you their stuff. The harvesting and data collection is about making sure you’re more likely to be interested in what they want to sell you. Marketers don’t like guessing, and they often get it wrong. (When you don’t buy, it’s a wasted catalog).

But what would it look like if you had a platform for requesting marketing material for something you’re interested in buying, instead of getting angry that you have so much spam and bulk mail (catalogs and the like)?

This is a much longer post about some work being done in this area. Read more…

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